How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
How do I return my product?
Contact us at [email protected] to inquire about a replacement. We will not except any shipped returns. Send a photo or video of the damaged product and receive the same product replaced at zero cost.
I received the wrong product
If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.
What is your return policy?
Contact us at [email protected] to inquire about a replacement. We will not except any shipped returns. Send a photo or video of the damaged product.
Please provide the following to inquire about an exchange:
Picture or Video of the damaged product
Detailed description of the issue that you are having.
When will my order ship?
Please see each individual item page for more information on the availability of each item. You will receive a shipment/order confirmation when your order has shipped.
Do you ship to my country?
During checkout we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. Shipping outside of the continental United States could incur shipping cost.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
We will respond to any inquiries ASAP and stand by all Custom 420 sales. We pride ourselves on our customer service and will do everything in our power to get any issues that you might have solved in a timely fashion.
-The Custom 420 Supply Team
Trend E Products LLC – DBA: Custom 420 Supply (“we” and “us”) is the operator of (https://Custom 420 Supply.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. Currently we offer free ground shipping on all orders within the continental USA. This price will be the final price for shipping cost to the customer.
3.1: Return Due to Change of Mind
Custom 420 Supply will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Custom 420 Supply) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2: Warranty Returns
Custom 420 Supply will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Custom 420 Supply to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4- Delivery Terms
4.1: Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2: Transit Time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3: Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4: Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5: P.O. Box Shipping
Custom 420 Supply will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6: Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services
4.7: Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8: Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6- Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7- Duties and Taxes
7.1: Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2: Import Duties and Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1: Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2: Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10- Customer Service
For all customer service enquiries, please email us at [email protected].